Menu
Your Cart

Terms & Conditions

Terms & Conditions

 

Terms of Service

 

 

1. Terms and Conditions

Before visiting the QW Grand Limited website (“QW Grand Limited”), please read these Terms and Conditions of Use carefully. These Terms and Conditions of Use, together with our Privacy Policy, constitute the “Agreement” between you and QW Grand Limited. By visiting or using this website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Agreement.

Notice of Objection: This Agreement includes an arbitration clause. Except for certain types of disputes described in the arbitration clause, you agree that any disputes related to QW Grand Limited will be resolved through mandatory binding arbitration, and you waive the right to participate in class actions or class-wide arbitration.

You should review this Agreement every time you visit the website. QW Grand Limited reserves the right to modify this Agreement at any time. By continuing to visit or use the website, you acknowledge and agree to be bound by the updated Agreement. If you do not agree to these terms, please do not use this website.

 

2. Privacy Policy

We believe that user privacy is of the utmost importance. For a detailed description of our information collection and use practices, we encourage you to carefully read our Privacy Policy. By using QW Grand Limited, you consent to the collection, use, and sharing of information in accordance with that policy.

 

3. Eligibility to Use QW Grand Limited

To create an account and use QW Grand Limited, you must be at least 18 years old and reside in the United States. By using this website, you are entering into a binding contract with QW Grand Limited. You must be able to read, understand, and accept this Agreement and our Privacy Policy, which explains how we collect, use, and protect your information in compliance with applicable privacy laws.

 

4. Behavioral Restrictions

You may not engage in any of the following activities on the website:

  • Using the website for any fraudulent, harassing, offensive, or illegal purposes;
  • Infringing upon or violating the rights of QW Grand Limited, including intellectual property rights or other proprietary rights;
  • Uploading, posting, emailing, or otherwise transmitting any material (including bots, worms, scripts, or computer viruses) that may damage or disrupt the website, or harm our systems or those of any other party;
  • Impersonating others or attempting to collect or harvest personal information (including account information) of other users.

We reserve the sole right to delete any accounts that violate these rules or that we, in our sole discretion, deem inappropriate for any reason. We may investigate activities we believe to be improper and cooperate with law enforcement authorities in prosecuting any violations of the law.

 

5. Customer Ratings and Reviews

In addition to the behavioral restrictions above, if you participate in the “Customer Ratings and Reviews” feature provided by QW Grand Limited, you agree not to submit content that:

  • Violates any applicable laws, rules, or regulations (including but not limited to export control, consumer protection, unfair competition, anti-discrimination, or false advertising laws);
  • Contains false, misleading, or deceptive statements that may harm us or others;
  • Is obscene, defamatory, threatening, abusive, harassing, hateful, racially or ethnically offensive, or promotes or encourages illegal or otherwise inappropriate conduct;
  • Infringes, misappropriates, or violates the rights of QW Grand Limited or any third party, including but not limited to privacy and publicity rights;
  • Includes any unsolicited or unauthorized advertising, promotional materials, or any other form of solicitation;
  • Was written in exchange for compensation or consideration from any third party;
  • Contains references to other websites, addresses, email addresses, contact information, or phone numbers.

By submitting any content to the website, you represent and warrant that:

· You are the sole author and owner of the intellectual property rights in the content;

· You have voluntarily waived all “moral rights” you may have in such content.

All content you submit must be accurate. You confirm that you are at least 18 years old, and that the use of the content you provide does not violate these Terms or any applicable laws, nor will it cause harm to any individual or entity.

We reserve the exclusive right—but not the obligation—to remove any content that violates these terms or that we, in our sole discretion, deem inappropriate for any reason.

By submitting content, you grant QW Grand Limited a perpetual, irrevocable, royalty-free, transferable license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and distribute such content as we see fit. QW Grand Limited reserves the right, in its sole discretion, to remove content that violates these content guidelines or any other terms of this Agreement.

QW Grand Limited does not guarantee that you will be able to edit or delete any content you submit once posted. Ratings and written comments are generally published within two to four business days. QW Grand Limited reserves the right to refuse to post or to remove any content for any reason.

You acknowledge that you, and not QW Grand Limited, are solely responsible for the content you submit. QW Grand Limited, its agents, subsidiaries, affiliates, partners, or third-party service providers, and their respective directors, officers, and employees are not responsible for maintaining the confidentiality of any submitted content.

By submitting your email address in connection with your ratings and reviews, you agree that QW Grand Limited and its third-party service providers may use that email address to contact you regarding the status of your review or for other administrative purposes.

 

6. Website Content and Intellectual Property

This website and all its content—including, but not limited to, product designs (and any related materials), brand names, product names, and collection names—are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, store, or transmit any part of this website or its content by any means (electronic, mechanical, photocopying, recording, or otherwise) without the express written permission of QW Grand Limited.

QW Grand Limited owns all copyrights, trademarks, domain names, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with QW Grand Limited. You may not use any of these intellectual property rights without our express written permission.

 

7. Account; Password; Security

Please refer to our Privacy Policy for more information on how we collect and share your personal data, which governs your use of the website and submission of personal information. If you choose to submit personal information to QW Grand Limited or contact QW Grand Limited, you acknowledge that you are doing so voluntarily and understand that absolute security cannot be guaranteed.

You are not permitted to use another person’s account without authorization. When creating an account, you must provide accurate and complete information. This means you may not use someone else’s name or contact details, nor may you create an account on behalf of another individual.

You are solely responsible for maintaining the confidentiality of your account and any activity that occurs under it. You must safeguard your password and notify us immediately if you become aware of any unauthorized use of your account. You may not transfer your account to another person.

We are not responsible for any losses incurred due to unauthorized use of your account. If any loss is caused to us (or any other party) due to unauthorized access to your account, you may be held liable. While we take reasonable steps to prevent unauthorized access, QW Grand Limited is not liable for any such unauthorized access or interception. You are solely responsible for the security of your account.

 

8. Disclaimer

You expressly agree that your access to and use of this website is at your sole risk. This website is provided on an “as is” and “as available” basis. QW Grand Limited makes no express, implied, or statutory warranties regarding this website, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, or any warranties implied by law, custom, or usage.

We do not guarantee that the website or any materials, content, products, or services provided through it will be accurate, complete, reliable, current, secure, error-free, or uninterrupted. We also do not warrant that the website is free of viruses or other harmful components, or that any defects will be corrected.

We are not responsible for how or when users access or use the website, nor for the actions or content of users or third parties. Some jurisdictions do not allow the exclusion of certain warranties, so the above disclaimers may not apply to you.

 

9. Limitation of Liability; Waiver of Jury Trial; Class Action Waiver

To the fullest extent permitted by applicable law, and notwithstanding any other provision of this Agreement, under no circumstances shall QW Grand Limited—including its partners, affiliates, employees, officers, directors, agents, subsidiaries, joint ventures, contractors, and third-party service providers—be liable to you or any of your affiliates, officers, employees, agents, contractors, successors, heirs, or assigns for any indirect, incidental, special, consequential, or punitive damages.

You and QW Grand Limited each agree to waive the right to a trial by jury for any and all disputes, except for those involving either party’s intellectual property rights (such as copyrights, trademarks, trade dress, domain names, or patents), or your rights to privacy and publicity. All such disputes will be resolved through final and binding arbitration, which is typically more limited, more efficient, and less costly than proceedings in court, with very limited review by a court.

Furthermore, you and QW Grand Limited agree not to consolidate any disputes subject to arbitration under this Agreement with disputes involving any other party that are not subject to arbitration. You expressly waive any right to participate in class actions or consolidated proceedings. All claims and disputes must be resolved on an individual basis and not in a class or collective action. Claims brought by more than one user or customer may not be arbitrated or litigated jointly or consolidated with those of any other customer or user.

However, if any part of this class action waiver is found to be unenforceable or invalid, then the arbitration provision shall be deemed null and void, and all claims and disputes shall be resolved in court, as provided in this Agreement.

 

10. Arbitration Administered by AAA

You agree that arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules in effect at the time arbitration is initiated, including the "Optional Rules for Emergency Measures of Protection" and the "Supplementary Procedures for Consumer-Related Disputes" (collectively, the “AAA Rules”).

The arbitration shall be conducted by a single arbitrator selected in accordance with the AAA Rules. You can obtain more information about the AAA Rules, the arbitration process, and how to file a claim by visiting www.adr.org. The arbitrator shall have exclusive authority to determine the arbitrability of any dispute.

The location of the arbitration and the allocation of arbitration costs shall be determined in accordance with the AAA Rules.

 

11. Opting Out of Arbitration

You may choose to opt out of this arbitration agreement. If you do so, neither you nor QW Grand Limited can require the other to participate in arbitration. To opt out, you must notify us in writing within 30 days of one of the following, whichever occurs first: (i) the date you first accepted these Terms of Use, or (ii) the date you became bound by this arbitration clause.

Your opt-out notice must include:

1. Your full name and address;

2. The phone number or email address associated with your account;

3. A clear statement that you wish to opt out of the arbitration agreement.

Where to File Permitted Court Proceedings

If you opt out of arbitration, or if your dispute involves intellectual property rights, or if the arbitration agreement is deemed unenforceable, both you and QW Grand Limited agree to resolve such disputes exclusively in the state or federal courts located within [Insert Location, e.g., Los Angeles County, California], and submit to the personal jurisdiction of such courts.

Time Limit to Initiate Arbitration

Except for claims related to intellectual property, any arbitration must be initiated within one (1) year of when the dispute first arises. Failure to commence arbitration within that time frame will result in the claim being permanently barred.

Survival of Arbitration Terms

This arbitration agreement will survive the termination of your relationship with QW Grand Limited and any cessation of use of the website or services.

 

12. Availability and Termination of Services

The website and its services may occasionally become unavailable due to maintenance, upgrades, system failures, or other reasons beyond our control. We reserve the right to suspend, modify, or terminate any aspect of our services at any time and for any reason, including but not limited to violations of this Agreement or actions that may cause harm, liability, or legal exposure to QW Grand Limited, our users, or third parties.

 

13. General Modifications

QW Grand Limited reserves the right, at its sole discretion, to update, modify, or discontinue any part of this Agreement or the website at any time. If we make changes to this Agreement, we will update the "Last Modified" date at the top of the document. Your continued use of the website following such changes constitutes your acceptance of the revised Agreement. If you do not agree to the revised terms, you must stop using the website immediately.

Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision. No course of conduct or trade practice between the parties shall act to modify any provision of this Agreement.

We may assign our rights and obligations under this Agreement to any party at any time without notice. You may not assign your rights or obligations under this Agreement without our prior written consent. In the event of a merger, acquisition, corporate reorganization, or sale of assets, we may transfer your information and our rights under this Agreement to any affiliated entity or successor.

 

14. Contact Us

If you have any questions or require clarification regarding this Agreement, you may contact us through the following means:

 

QW Grand Limited

Customer Service Email: support@qwstores.com

 

While we strive to receive and process all emails or other communications you send to us, we do not guarantee the timely, complete, or accurate receipt of such communications. Furthermore, QW Grand Limited is under no legal obligation to read, act upon, or respond to any such emails or other communications.

 

15. Miscellaneous

This Agreement, including our Privacy Policy and any other legal notices posted on this website, constitutes the entire agreement between you and QW Grand Limited with respect to the use of this website and supersedes any prior agreements or understandings, whether oral or written.

If any provision of this Agreement is found to be invalid or unenforceable under applicable law (including but not limited to the warranty disclaimers and limitations of liability stated above), such provision will be replaced with a valid and enforceable provision that most closely reflects the original intent. The remaining provisions of this Agreement will remain in full force and effect.